Privacy Policy

This policy applies to the Recycle Hub Bangladesh public website, supplier portal, administrative workspace, waste request workflows, notifications, reports, and certificate verification services. It does not replace a separate privacy notice provided for a specific service or contractual relationship.

Depending on how you use the platform, information may include:

• Account details such as name, email address, telephone number, role, and login information.
• Company and facility information, including business type, location, contact persons, and submitted verification documents.
• Waste request data such as categories, classifications, descriptions, estimated weight, photographs, pickup details, and operational notes.
• Inspection, pricing, collection, processing, certificate, environmental impact, and reporting records.
• Communications, support requests, notification preferences, and administrative activity records.
• Technical information such as browser and device details, IP address, session data, request logs, and security events.

• Create and manage accounts and verify authorized platform access.
• Review waste submissions and coordinate pricing, collection, inspection, handling, and recycling.
• Generate operational records, reports, notifications, and recycling certificates.
• Provide support, respond to enquiries, and communicate service or account updates.
• Protect users, investigate misuse, maintain audit history, and improve platform reliability.
• Meet contractual, accounting, safety, regulatory, and other applicable legal obligations.

The platform may use essential cookies or similar browser storage to maintain authenticated sessions, protect account access, remember necessary preferences, and support core functionality. Disabling essential storage may prevent login or other protected features from working correctly.

Information may be shared only where reasonably required with:

• Authorized administrators and personnel responsible for platform operations.
• Assigned handlers, recyclers, transport providers, inspectors, or other operational partners.
• Hosting, storage, communication, security, and technical service providers acting on our behalf.
• Professional advisers, regulators, law enforcement, or other authorities where legally required.
• A successor organization in connection with a lawful merger, restructuring, or transfer of the service.

Public certificate verification displays only the limited certificate information needed to confirm authenticity and status.

Information is retained for as long as reasonably necessary to provide services, maintain transaction and certificate records, resolve disputes, support audits, protect platform security, and meet contractual or legal requirements. Retention periods may differ according to the type and purpose of the record.

Recycle Hub Bangladesh uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or loss. No internet service or storage method can guarantee absolute security, so users must also protect their credentials and promptly report suspected unauthorized access.

Subject to applicable law and operational record requirements, you may request access to, correction of, or deletion of personal information associated with your account. You may also ask questions about processing or request account closure.

Some records may need to be retained for completed services, certificates, audit history, fraud prevention, disputes, or legal compliance. Identity or authority may be verified before a request is completed.

The platform may contain links to or rely on third-party services. Their handling of information is governed by their own terms and privacy practices. Users should review those policies when leaving Recycle Hub Bangladesh or interacting directly with a third-party service.

Recycle Hub Bangladesh is a business and industrial waste management platform and is not intended for use by children. Accounts should be created and operated only by persons authorized to act for themselves or their organization.

This policy may be updated when platform functionality, operational practices, or legal requirements change. The current version will be published on this page. Material changes may also be communicated through the platform or available contact channels where appropriate.

Privacy questions or requests can be submitted through the Contact Us page or by using the email address published below.